Home Emporium and Restoration Bookstore Customer Service Center

Customer Service Center

Thanks for shopping at The Old House Web's emporium!

We sell books, tools, kitchen goods, house plans and many, many other items we hope will be of interest to old-house owners.

The Amazon Connection

The vast majority of the books we sell - plus all other lines of goods except for house plans - are provided through our realtime interface with the biggest ecommerce powerhouse in the world, Amazon.com.

Our Amazon connection gives you access to more than 3 million items - all with a single checkout through the most reliable and respected merchant on the web.

Our role here at The Old House Web is to dig through the vast Amazon warehouse so that you don't have to.

We then offer you accurate and complete information - plus real-time pricing and inventory information - about the products we sell.

• Returns: Amazon stands behind its goods with 24-hour customer service as well as a generous returns policy. (You may return most items sold through Amazon.com within 30 days of delivery for a full refund. Amazon also will pay the return shipping cost if the return is a result of Amazon's error.)
• Shipping: The easiest way to calculate your shipping costs is to let Amazon do it for you. Simply add all your items to your shopping cart, then continue to checkout. You will come to a Review page, with shipping costs listed. After reviewing this page, you can then submit your order. Follow this link for more information on Amazon shipping options.
• More help. Amazon round-the-clock customer service to help you with any questions or problems you may have.

House Plans

Our collection of historically-inspired house plans is powered by a realtime interface with Homestore Plans and Publications, the world's leading provider of house plans.

• You can find more information about our house plan collection here.
• Or follow this link for a complete set of house plan help files, including shipping rates, our exchange policy, and phone numbers for our house plans customer service center.

Books in the "Featured Attractions" Section of OHW's Restoration Bookstore

We fulfill orders directly for the books and directories in the "Featured Attractions" section of The Old House Web's restoration bookstore. (But again, please note most books in our book store come to you from Amazon!) We ship these items by U.S. mail, usually within one business day of receiving your order. If you have ordered a book or directory directly from The Old House Web and have not received it, please contact us directly. We're prompt with replies - and we want you to be a satisfied customer!

Still have a question? Contact The Old House Web!

Here, at our The Old House Web, we are committed to offering our users the best shopping environment possible.

If you feel that you have questions, suggestions or complaints, please share them with us!  We try to respond within 24 hours to all e-mails. And, if you're really stumped, you can contact us by telephone between 9 a.m. and 6 p.m. Monday through Friday. We'll try to help you however we can.

Again, thanks for visiting The Old House Web - and please let us know how we're doing!