oldhouseluvr wrote:Stay away from Sears. We've replaced several major appliances over the last ten years and because DH insisted, we bought all of them at Sears. In ten years, the dryer drum is rusting, the washer has spin control problems, the freezer door handle falls off and the paint on all five of the appliances we bought there is about as thin as you can get and still cover the surface. I would say that on a scale of good, better, best, we bought what we thought were better appliances, but what we got in terms of quality is fair. You're smart to do your research first.
You have to keep in mind that Sears doesn't manufacture its own appliances, they aren't all made by the same company, and the same appliance isn't necessarily made by the same company from year to year. You need to look at the reliability of a given appliance by a given manufacturer. The Sears salesperson should be able to tell you who made the appliance in question. For example, at our last house, we bought a Kenmore dishwasher and a Kenmore fridge, both made by Whirlpool, and we loved them both. Now Whirpool no longer makes the Kenmore fridges, and the salesperson said they aren't as good. So this time around we bought a Whirpool brand fridge at Sears (they still have great sales and deals on delivery/haulaway).
I believe Consumer Reports tells you who makes the Kenmores that they review.