Part 7: Resolving problems--when jobs go bad

From the Federal Trade Commission (FTC) Consumer Protection Division, here are some suggestions on resolving disputes over a home improvement job.

 

If you have a problem with your home improvement project, first try to resolve it with the contractor. Many disputes can be resolved at this level.

Follow any phone conversations with a letter you send by certified mail. Request a return receipt. That's your proof that the company received your letter. Keep a copy for your files.

If you can't get satisfaction, consider contacting the following organizations for further information and help:

1. State and local consumer protection offices.
2. Your state or local Builders Association and/or Remodelers Council.
3. Your local Better Business Bureau.
4. Action line and consumer reporters. Check with your local newspaper, TV, and radio stations for contacts.
5. Local dispute resolution programs.

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