When jobs go bad

From the Federal Trade Commission (FTC) Consumer Protection Division, here are some suggestions on resolving disputes over a home improvement job.

If you have a problem with your home improvement project, first try to resolve it with the contractor. Many disputes can be resolved at this level.

Follow any phone conversations with a letter you send by certified mail. Request a return receipt. That's your proof that the company received your letter. Keep a copy for your files.

If you can't get satisfaction, consider contacting the following organizations for further information and help:

• State and local consumer protection offices.
• Your state or local Builders Association and/or Remodelers Council.
• Your local Better Business Bureau.
• Action line and consumer reporters. Check with your local newspaper, TV, and radio stations for contacts.
• Local dispute resolution programs.